Conditions company

General terms and conditions for conferences, group bookings, accommodation and other arrangements

These general terms and conditions apply provided that they are attached to the confirmation of the order or it is otherwise agreed between the parties that these general terms and conditions shall apply. Or that a link to the terms and conditions has been attached in the email signature to the ordering party at the time of ordering.

1. Definitions

An event is when premises are provided with or without accommodation and/or meals, e.g. for a conference, or for group and party room bookings. Group bookings of accommodation with or without breakfast count as one group booking.

The client is the person – legal or natural – who is liable for payment for the arrangement.

Supplier means the facility that delivers the arrangement.

The value of an order is the agreed price for the entire order or the sum of the number of participants ordered multiplied by the agreed price per participant per day, and the price for specially ordered services.

A booking agent is a company that brokers arrangement bookings including or excluding the brokerage of payment for the booking.

2. Ordering

Ordering can be made orally or in writing. The supplier shall acknowledge receipt of an order in writing.

3. Advances

Normally, payment by invoice after the event has ended is #7 below.

There may be customary credit assessment.

4. Special requests when ordering

If the customer has special requests regarding e.g. special diets, pets, etc.m, it must be delivered at the time of ordering. The same applies if the client requires special security arrangements.

5. Valuable property

If the customer wishes to bring high value property and store it in the supplier's storage areas, luggage compartment or safe, the customer shall inform the supplier accordingly. In the event of theft or similar, the supplier is liable for compensation only if the supplier has undertaken to be responsible for the property by written confirmation.

6. Cancellation (unless otherwise agreed):

Cancellation must be made in writing.
In case of cancellation later than four weeks before the first day of the arrangement, the customer shall reimburse the supplier with a certain percentage of the value of the order normally 50%. From two weeks before the event, 100% of the order value must be paid by the customer. In case of cancellation of part of the order, the compensation must be for the cancelled part.

Special cancellation conditions for events over 50 people (unless otherwise agreed):

The following applies to a cancellation of the entire event / conference over 50 people. If the entire conference is canceled between 8 to 4 weeks before arrival, 50% of the total amount will be charged.

For groups of more than 50 people the following applies: if cancellation is made later than 4 weeks before arrival, 100% of the total amount will be charged.

Between 2 weeks and arrival, single persons can be canceled free of charge.

You can change your booking free of charge up to 2 weeks before your arrival date.

In case of rebooking, invoicing and payment is done as if the booking was made on the original date.

Gäller även för kombinerade bokningsnummer.

6 b. Objections to the invoice must be made within 10 days of the invoice date. Otherwise, the right of rectification is forfeited.

7. Payment

The customer is responsible for all costs incurred according to the order. If participants are required to pay something each way, this must be approved by the supplier. If there are no participants from the ordered meal, this does not entitle you to a reduction in the price. Payment shall be made by agreement. If a payment-to-invoice agreement has been reached, the customer must issue full payment within 15 days from the date of the invoice. If the payment deadline is exceeded, the supplier has the right to charge interest on late payment from the due date at the applicable reference rate with an addition of eight percentage points. Billing fee applies.

8. Reservation for price changes

(a) If the supplier wishes to reserve the right to price increases, the supplier shall clearly state this in his written confirmation of receipt of the order.

(b) the supplier shall promptly inform the customer when price increases are made;

9. Force majeure, strike, lockout, fire, explosion, war or similar state of war, significant restrictions on deliveries or other circumstances beyond the supplier's control such as government charges, epidemics, pandemics, etc., entitle the supplier to terminate the contract without the obligation to pay damages. Only rebooking to a new event date is offered from the supplier.

10. Liability for property/damage

The supplier has no strict liability for property stored in hotel rooms or in the supplier's premises. Should it turn out that the supplier or its employees acted negligently or negligently or otherwise were to blame for the loss or damage of property, the supplier is responsible for the lost/damaged property. The supplier is also responsible for property stored in locked storage space of the supplier, unless the property is of particularly high value (see paragraph 5). The customer, for his part, is liable for any damage caused to the supplier by negligence by himself or its participants.

11. Disputes

In order to resolve disputes or ambiguities at conferences and other events, Visita's Liability Board is available free of charge to the parties. Visita's member companies have committed to comply with the liability board's decision.

Leverantören äger även rätt att nyttja inkasso lika med domstol vid tvister.

12. Booking through intermediaries

If booking and payment is made through a booking agent, that company shall, without delay, keep the supplier's money separate in a separate account until payment has been made to the supplier. This company shall also be liable to the supplier for any money it has received on behalf of the supplier.